FREQUENTLY ASKED QUESTIONS:

Q: I am having trouble finding products on the Facebook business page.


A: Have you have gone to our page and clicked on PHOTOS/ALBUMS?
If you have, and are still having trouble, send us a message either here, or directly through Facebook,  or call the store and we will walk you through finding what you are looking for.


Q: I found things I want, now what do I do?


A: You may comment your interest on any picture and I can add it to an order if you wish, or we can also discuss your items in a private message, or by phone.

I will send you a message with your order confirmation details for your record and discuss shipping.


Q: Can you personally help me choose food/ toys/ cages for my particular bird?


A: Yes, I would be happy to help you choose and regularly send suggestions via pictures, prices and information through your messages. Most clients love this way as they get personal one on one service, and can see their products before they order!


Q: What methods of payment do you accept?


A: We accept Visa, MasterCard, Paypal, EMT, debit (in store) money orders or cleared cheques.


Q: Is my credit card information stored for future orders?


A: For your security, we never, under any circumstance keep a record of any credit cards. We take the security of personal data very seriously. 

You must submit each time.


Q: Can I return any items if not suitable?


A: Due to transmissible avian diseases, for the safety of everyone's birds, we do not accept returns on any opened product that has come in contact with any birds.

Please choose carefully prior to buying/ ordering so this won't be necessary.
Any defective merchandise however will be refunded.


Q: What shipping methods do you use?

 

A: We ship by Canada Post, Maritime Bus, or a carrier of your choice.

We strive to ship as economically as possible. You are charged only what we pay for shipping. We charge no handling fees.

  

Q: Do you ship outside of Canada?


A: Yes, we certainly do except for food products at this time.


Q: Do you have gift certificates?


A: We certainly do!


Q: Are there any other products available that are not on the Chirp N Dales Pet Supply Facebook?


A: Chirp N Dales try to publish their full range of products on our Facebook page, but we are constantly adding new stock, so you may see things in the store that have not made it online yet.