Shipping & Returns
Shipping
At this time, shipping rates will be calculated manually after the order has been placed and packaged. Customers will be contacted within 24-48 hours and informed of the most economical shipping rate and method available.
If the customer is not satisfied with the shipping cost or method, the order may be cancelled at the customer's request prior to shipment.
To help keep shipping costs as low as possible, shipments are normally sent without a signature requirement. If you live in an area where package theft is a concern, have experienced delivery issues in the past, or would prefer additional delivery security, please notify us before your order ships. Signature Required service can be added upon request; however, additional shipping charges may apply.
Customers are responsible for providing a secure delivery location and advising us of any special delivery requirements before shipment. Once a package has been delivered to the shipping address provided and delivery has been confirmed by the carrier, responsibility for the package transfers to the recipient. Chirp N Dales Pet Supply is not responsible for packages that are lost, stolen, misplaced, damaged by weather, or otherwise unavailable after confirmed delivery by the carrier.
By placing an order with Chirp N Dales Pet Supply, the customer acknowledges and accepts these shipping, delivery, and package security policies.
Please inspect all shipments as soon as possible after delivery. If your shipment was sent using a Signature Required service, any visible damage should be noted on the carrier's delivery slip and acknowledged by both the carrier representative and receiver. For all shipments, please retain the original packaging and photograph any damage immediately upon discovery.
Shipping of Cages
Due to the wide range of cage sizes and weights, shipping cost and method will be determined on an individual basis. The best available rate will determine how the cage is shipped, whether by Courier, LTL Truck, Canada Post, or other available shipping methods.
When receiving cage shipments, please inspect the packaging carefully upon delivery. If the shipment was sent Signature Required, any visible damage should be noted on the carrier's delivery slip and acknowledged by both the carrier representative and receiver. Open packages as soon as possible and document any concealed damage with photographs.
Pictures of damage, along with any signed delivery documentation, should be emailed to [email protected] as soon as possible to assist with carrier claims.
Claims for shipping damage should be reported within 48 hours of delivery whenever possible.
Returns
For the protection of all birds, and due to the risk of transmitting avian diseases, we do not accept returns on food, supplements, health products, or other bird-related items unless they are defective or shipped in error.
Please ensure you have selected the correct products before completing your purchase.
If you receive a defective item, please contact us within 48 hours of delivery with photographs and a description of the issue. We will work with you to resolve the matter as quickly as possible.
Feel free to contact us if you have any questions or require assistance with your order.
Email: [email protected]
Phone: 506-854-0979
Updated January 01 , 2026